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Spare parts and return

SPARE PARTS

Calligaris offers you an efficient spare parts service for keeping your product in good condition.

If you wish to replace small consumables, such as end caps, feet, plugs, screws, etc., check on the product sheet to see which spare parts can be used for your product.

The product sheet also specifies the code for the spare part that you require.

Please send the request to your local store (name and contact to be found on your order confirmation email), specifying the following information:

•    your personal details;
•    your e-mail and telephone number, so that we can contact you if necessary;
•    delivery address;
•    purchase reference;
•    the code (and description) of the spare part you need;
•    the required quantity.

NOTE: if you cannot find the spare part code, describe or take a picture of the part and specify the model of the product to which it refers.

For the entire duration of the warranty period, provided the conditions set forth in the warranty apply [Provide link to the warranty section HQ will provide] the spare parts will be provided to you free of charge.

Once the warranty expires or if the warranty does not otherwise apply, you will have to purchase the relevant spare parts.

If you require the help of the technical assistance service, you need to open a ticket at your local store, which will provide the necessary spare parts before proceeding with the service. The service will be free of charge if the same is covered by the warranty.  If the warranty does not apply, your reference dealer will send you a quotation for the cost of the spare parts and technical assistance and, once you approve the quotation, they will schedule an appointment for the technical assistance service (please see the “Limited warranty” section of our Terms of Sale).

RETURNS

The customer can return products (with the limitations set forth below), without penalty and for any or no reason, within 30 (thirty) working days of receiving the product.

Products can be returned by notifying Calligaris in writing, within the above-mentioned time limits, by email sent to the address: [email protected] . Customers must include their personal details, order number and the product(s) they wish to return.

The customer cannot return the following products:

  • Products that have been installed or assembled;
  • Products that are not in their original condition and packaging;
  • Products that are part of the MTS/MTO programs (if applicable);
  • Custom and bespoke products.

After receiving confirmation of our receipt of a return request submitted in accordance with the procedures set forth above, Calligaris will send customers a return authorization email, with instructions on how to return the product(s), including the address of the local store where the product(s) must be shipped.  The products must be returned within [30 (thirty) working days] of being received by customer, in their original packaging, complete with all accessories and manuals where relevant, without exclusion whatsoever.  Customer shall bear the cost of returning the products.

Upon Calligaris’s receipt and inspection of returned product(s), Calligaris will determine, in its sole discretion, whether the Customer is entitled to a refund and the product(s) meet Calligaris's quality control standards.  If all of the return conditions are met, customer will receive an e-mail confirming that the return has been accepted and Calligaris will refund the original purchase price and taxes related to returned product(s).  

Calligaris will not process refunds for any product returned not in compliance with the procedures and time limits provided for in these terms of sale.