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Deliveries and assembly

If you wish, we can do it for you! Calligaris offers various delivery solutions, let's see them one by one:

PICK UP AT THE STORE
You may personally collect the products purchased at the Calligaris store of reference in your area. By choosing this method there will be no extra delivery charges. The appointed Calligaris store will then contact you to confirm the readiness of the goods and to schedule the pick-up date.
 

DELIVERY WITH COURIER 
The goods will be delivered at the roadside, at the street number specified in the shipping address, using an express courier selected by Calligaris. No unpacking and assembly services will be provided; moreover, this solution is not available for products with a gross weight above 80 kg. and/or with assembly difficulties classified as “high”. The departure of the goods from the Calligaris warehouses will be notified via e-mail. 
Deliveries with courier are made from Monday to Friday.
 

FLOOR DELIVERY
The delivery will be made at the door threshold, after scheduling an appointment via telephone, and will be managed by specialised personnel selected by Calligaris.

 

FLOOR DELIVERY WITH ASSEMBLY AND DISPOSAL OF PACKAGING 

If you choose this method, the goods will be delivered inside your home, directly in the room of installation, and the service also includes the assembly and disposal of the packaging of purchased goods, which will be performed by personnel selected by Calligaris. The courier will contact you at the number provided to define the day and time on which to make the delivery. The delivery and assembly expenses will be calculated automatically before placing the order, according to the type, quantity and destination of the ordered goods.

 

DELIVERY TIME
The delivery time of our products is variable and depends mostly on the COLLECTION and DELIVERY location. The lead times are estimated under the best circusmstances, but may vary, especially during holidays and taking into account the following factors:

-product availability in our warehouse:
-delivery method.

 

DELIVERIES WITH MISSING, DAMAGED OR INCOMPLETE ORDERS

The product you have ordered travels a long distance to arrive at your home. For this reason, despite the care that we take in designing sturdy packaging items and selecting the most reliable carriers, the delivery phase may sometimes lead to problems.

Please follow these simple indications to help you quickly solve any issues.

 

Orders with roadside or floor delivery, without the assembly service included.

If your order only includes the roadside or floor delivery (at your doorstep), but not the assembly service, make every effort to be there personally when the delivery is made. Check the condition of the packages before signing the courier's receipt.

If the packages appear damaged on the outside, crushed or have been partially opened, accept the products only after ensuring that the courier has added a note describing the problem encountered. Please inform us straight away, so that we are both protected against any issues.

Subsequently, if you open intact packages and nonetheless find products that are damaged, partly missing, different to those that you ordered or if, despite following the instructions enclosed with the product, you encounter difficulties in assembling them, please contact us and we will provide a solution in the shortest possible time.

You can contact us at the numbers and addresses shown below. Remember to always send us your contact information and let us know how you wish to be contacted (via e-mail or telephone), providing the order number, the specific product involved and a description of the problem encountered. If you decide to contact us via e-mail (as we recommend), please attach a few photos to help us quickly identify an effective solution to the problem.

 

Orders with delivery and assembly service included.

If the floor delivery of your order also includes the product’s assembly within your home, the operator entrusted with the assembly will check that everything is in order and report any problems. In this case, no further steps are required on your part, since we will take care of everything.

 

E-commerce consumer assistance office.

Telephone: 2031293300
e-mail: [email protected]