Spare parts and return

SPARE PARTS

Calligaris offers you an efficient spare parts service for keeping your product in good conditions.

If you wish to replace small spare parts, such as end caps, feet, plugs, screws, etc., check on the product sheet which spare parts can be used for your product.

The product sheet also specifies the code of the spare part that you require.

Please send the request to your reference dealer, specifying the following information:

• your personal details;
• your e-mail and telephone number, so that we can contact you if necessary;
• delivery address;
• purchase reference;
• the code (and description) of the spare part you need;
• the required quantity.

NOTE: if you cannot find the spare part code, describe or take a picture of the part and specify the model of the product to which it refers.

For the entire duration of the warranty period, the spare parts will be provided to you free of charge.

Once the warranty expires, the relevant spare parts will have to be purchased.

If you require the help of the technical assistance service, you need to open a ticket at your reference dealer which will provide the necessary spare parts before proceeding with the intervention. The intervention will be free of charge if the warranty terms and conditions apply, or subject to a fee if they do not apply. In this latter case, your reference dealer will send you a quotation for the costs and then, once the quotation has been approved, will schedule an appointment for the intervention (please see the “Product warranty” paragraph).

 

YOU CHANGED YOUR MIND: THE RIGHT OF WITHDRAWAL

If you are not fully satisfied, or if you change your mind regarding the purchase, you have 14 days from the date on which you received the products included in your order to notify your decision to us.

Moreover, you are not required to specify any reason for your decision.

However, we will appreciate if you decide to explain your reasons, as this will help us to improve our products and/or services.

To exercise the right of withdrawal, please notify your decision to us via registered letter with return receipt mailed to the following address: Servizio Consumatori E-Commerce, Viale Trieste,12, 33044 Manzano UD, Italy, or via email to [email protected]    

Please remember to specify your personal details, purchase references, the products you need to return and your return method of choice, since multiple methods are available (please see below: “Return methods following withdrawal”).

 

Exclusions

You cannot exercise the right of withdrawal “if the products that you have purchased are part of our MTO program or sofas/beds collections (bespoke /tailored product) and have been made to size or customised or if, due to their specific nature, they cannot be reshipped or may risk deteriorating or altering rapidly”, and in any other cases specified by law.

Moreover, the products must be basically intact and in a normal state of conservation, and they must have been kept or used with the due diligence. Please refer to the general sales terms and conditions for further details on this issue.

 

Return methods following withdrawal

After receiving your notice of withdrawal, Calligaris will send you a goods return authorisation with instructions on how to return the product and will notify you the address of your reference dealer where the goods must be shipped.

More specifically, if the original product was available for roadside and/or floor delivery you can choose whether to personally package and ship the product to the address of your reference dealer or request our collection service.

If instead the product was sold with the assembly service included, you will only be able to use our collection service.

Whatever method you choose for returning your product, you shall bear the relative costs.

The collection service includes the direct intervention at your home by technical personnel, who will dismantle the product (if necessary), package it adequately and carry it from your home to the transport vehicle.

Given that you are responsible for disposing of the packaging material after delivery, we recommend temporarily storing it for at least 14 days, which is the term prescribed for exercising the right of withdrawal: this will make it easier and quicker to package the product, and also preserve it against possible damages during handling and transport.

The cost of the collection service is clear and easy to determine with the help of the following table:

FOR UNITED KINGDOM

Amount of the order	Cost of floor delivery *	additional charge for remote locations **	Dismantling product and packaging
< £ 500	£ 60	50 %	£ 40.00
>=£ 500; < £ 1,000	6.50 %	50 %	7.00 %
>= £ 1,000; < £ 2,000	5.50 %	50 %	6.50%
>= £ 2,000	4.50 %	50 %	6.00%

*SPECIAL SERVICES to be paid separately:

- additional porterage costs for road distance > 100 £ 44
- additional porterage costs for road distance > 500 £ 125
- rental and use of the hydraulic platform £ 352

** REMOTE LOCATIONS are those with the following POSTAL CODES:

Postal codes of remote locations

AB10

AB16

AB21

AB25

AB30

AB39

AB41

AB45

AB51

AB56

AB99

BA10

BA16

BA20

BA22

BA4

BA49

BA5

BA59

BA6

BA69

BA7

BA79

BA8

BA89

BA9

BA99

BS0

BS09

BS11

BS20

BS29

CA12

CA15

CA18

CA28

CA95

DD10

DG1

DG29

DG5

DG99

IV1

IV28

IV3

IV36

IV4

IV6

IV69

IV7

IV99

KA27

KA28

LA1

LA29

LA3

LA69

LL24

LL27

LL30

LL49

LL51

LL59

LL60

LL61

LL62

LL63

LL64

LL65

LL66

LL67

LL68

LL69

LL70

LL71

LL72

LL73

LL74

LL75

LL76

LL77

LL78

ME12

NG20

PA20

PA22

PA28

PA34

PA37

PH19

PH26

PH30

PH49

PH50

PL1

PL35

PL4

PL99

SA34

SA38

SA41

SA43

SA61

SA73

SN1

SN99

TA1

TA99

TQ1

TQ99

TR1

TR93

TS12

TS13

Please note: all areas with the following POSTAL CODES CANNOT BE SERVED

Postal code cannot be served

EX39

GY

HS1

HS2

HS3

HS4

HS5

HS6

HS7

HS8

HS9

IM

IV40

IV41

IV42

IV43

IV44

IV45

IV46

IV47

IV48

IV49

IV50

IV51

IV55

IV56

JE

KA

KW15

KW16

KW17

PA42

PA43

PA44

PA45

PA46

PA47

PA48

PA49

PA60

PA61

PA62

PA63

PA64

PA65

PA66

PA67

PA68

PA69

PA70

PA71

PA72

PA73

PA74

PA75

PA76

PA77

PA78

PH41

PH42

PH43

PH44

PO30

PO31

PO32

PO33

PO34

PO35

PO36

PO37

PO38

PO39

PO40

PO41

TR21

TR22

TR23

TR24

TR25

ZE1

ZE2

ZE3

Refund methods and times

Calligaris will refund the value of the purchased goods, including the shipment costs originally sustained, with the same methods used to settle the previous purchase, unless expressly stated otherwise, within 14 (fourteen) days from the date on which we received the returned goods and assessed that the return was made in compliance with terms and conditions. From the amount thus calculated we will deduct the expenses for the collection service (where necessary).